تفاصيل الوظيفة
MEL/CARM Assistant
Job Description
Job Details
Description
Program / Department Summary
The MEL department in Mercy Corps ensures that all programs are maintaining high program quality
standards and providing transparency and accountability to the communities we serve.
General Position Summary
The Monitoring, Evaluation and Learning Assistant will implement MEL activities linked to our
emergency and resilience programs (including but not limited to nutrition, wash, cash distributions,
economic recovery). He/She will quality assurance and monitoring activities to ensure quality and impact
that meet the requirements of the context (where needed remote/third party monitoring) and facilitates
evaluation. She /He will be responsible also to collect, analyze and report relevant data for the team to
measure program impact and ensure compliance with the MC Minimum Standards and specific donor data
and reporting requirements. The role will participate in onsite distribution monitoring, registrations, and
verifications.
Essential Job Responsibilities
Verification of Projects’ Participants
● Participate in beneficiary registrations and ensure up-to-date beneficiary databases are maintained.
● Conduct field visits to verify selected, dropout, and replacement beneficiaries and collect required
information about their eligibility/vulnerability status. This includes verifying beneficiaries’ status
before and during receiving the assistance.
Assessments and Evaluations
● Conduct both quantitative and qualitative data collection activities through surveys, KIIs, and
focus group discussions with beneficiary households and other stakeholders and ensure highquality
data is collected in accordance with the approved plans.
● Support Senior MEL Officer in supervising enumerators and data entry clerks as needed.
● Keep the Senior MEL Officer informed on the progress of evaluation activities according to the
plan and report any issues/ limitations arising during the assessments and evaluations.
● Enter collected data and submit to the Senior MEL Officer for cleaning.
CARM
● Collecting community feedback through CARM established channels and share it with the CARM
officer on daily basis.
● Support the CARM Officer for scanning and document the feedback and generating analysis
monthly summaries about the received feedback.
● Conduct regular field visit to support the CARM Officer and conduct community sensitization
sessions to create awareness and facilitate access to CARM platforms that include a hotline number,
WhatsApp, SMS and Toll-free, helpdesk and in-person and complaints boxes.
● Follow up with program team regarding to pending cases, CARM plans and set-up the CARM
FAQs for all ongoing programs.
● Ensure CARM Information, Education and Communication (IEC) materials are available at project
sites and accessible to communities.
● Follow-up complainants for clarifications, collecting further details on complaints, actions taken
and verification of actions on resolutions and closure of cases.
● Provide weekly updates about the status of all feedback received through the CARM channels and
share it with CARM Officer / CARM Coordinator.
● Participate in regular CARM satisfaction surveys.
● Contribute to the documentation of CARM lessons learned and success stories.
Trackers, databases, and Information Management
● Enter monitoring data into the activity-level online databases and offline trackers as guided by the
Senior MEL Officer and in accordance with the project’s MEL plan.
● Support the Senior MEL Officer with identifying inaccurate records from project’s record sets, or
databases and correct it by replacing, modifying, or deleting the coarse data.
● Organize and store all MEL related data and documents online in compliance with MC Minimum
Standards.
● Participate in data review workshops with the Senior MEL officer and program staff.
Reporting
● Support MEL Officer to provide timely reports and data summaries as directed in work plans.
● Participate in data review workshops with MEL and program staff.
● Collect and provide information in relation to CARM cases as requested and guided by the MEL
Senior Officer, CARM Coordinator and the PAQ Manager.
Program and Data Quality Assurance
● Conduct regular reviews of collected data with the Senior MEL Officer, MEL Officers, CARM
Officer and the PAQ Manager to ensure validity, reliability, relevance, timeliness, and accuracy
of captured information.
● Use proper tools to document progress and report activities according to the donor requirements
such as attendance sheets, field visits templates, specific forms, etc.
● Conduct regular field visits to implement data quality assurance processes, including PDMs,
ODMs, market assessments, spot checks, and field visits among other verification activities as
needed as per program activities.
● Enter data to relevant trackers and inform the officer and the program with any specific
observations during field visits.
● Support the Senior MEL Officer in reviewing progress reports and documents submitted by the
program team and provide comments and action points before approving for payments.
● Work closely with the Senior MEL Officer in providing information and documentation for DQA
purposes and TPM requests.
Other
● Conduct himself/herself both professionally and personally in such a manner as to bring credit to
the organization and to not jeopardize its humanitarian mission.
● Other duties as assigned.
SECURITY
● Ensure compliance with security procedures and policies as determined by country leadership.
● Proactively ensure that team members operate in a secure environment and are aware of
policies.
ORGANIZATIONAL LEARNING
● As part of our commitment to organizational learning and in support of our understanding that
learning organizations are more effective, efficient, and relevant to the communities they serve,
we expect all team members to commit 5% of their time to learning activities that benefit Mercy
Corps as well as themselves.
Supervisory Responsibility
None
Accountability
Reports Directly To: Senior MEL Officer/ Technically to CARM Officer for CARM related
activities.
Works Directly With: MEL, CARM, Program technical teams and other support departments as
needed.
Knowledge and Experience
1. At least a certificate or Diploma in development studies/social sciences
2. Certified training in monitoring and evaluation is an added advantage.
3. At least 2 years’ experience working within an international NGO in the MEL department is
preferred.
4. Knowledge of Food security and livelihood programming monitoring and evaluation
5. Understanding of the social, political, and economic context of humanitarian work.
6. Computer skills in MS Office programs, particularly Excel.
7. Strong oral and written English and Arabic skills.
8. Ability to think independently and problem solve.
9. Strong organizational skills and ability to multi-task.
10. Honest, hardworking, and committed to community development
Success Factors:
The successful MEL Assistant will combine effective leadership of complex teams and the ability to lead
by example and influence. Also, S/he will be expected to have a proven ability to build internal staff
capacity and competency and to provide program support services. Flexibility and creativity in planning
and problem solving, ability to understand the larger picture while remaining focused on the details,
proven ability to learn quickly, take initiative and be accountable for results, knowledge of security
standards, precautionary measures, communication protocols and passion for professional learning and
development are vital skill that we expect the Safety and Security Manager to have.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment
to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking,
we are better able to leverage the collective power of our teams and solve the world’s most complex
challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and
authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of
their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and
evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We
actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and
have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal
employment opportunities are available to all. We do not engage in or tolerate discrimination based on
race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin,
disability (including HIV/AIDS status), marital status, military veteran status or any other protected group
in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,
whether team members, community members, program participants or others, are treated with respect and
dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse
laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation,
abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work
environment, team members are expected to conduct themselves in a professional manner, respect local
laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team
members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an
annual basis.
Environmental Conditions
Mercy Corps Team members represent the agency both during and outside of work hours. Team members
are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy
Corps' policies, procedures, and values at all times and in all in-country venues. Must be willing to travel
throughout the country and be available for emergencies.
ORGANIZATIONAL LEARNING
● As part of our commitment to organizational learning and in support of our understanding that learning
organizations are more effective, efficient, and relevant to the communities they serve - we expect all
team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as
themselves.
ACCOUNTABILITY TO PARTICIPANTS
● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our
participants and to international standards guiding international relief and development work, while
actively engaging participant communities as equal partners in the design, monitoring and evaluation of
our field projects
Qualifications
Behaviors
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Loyal: Shows firm and constant support to a cause
Motivations
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Financial: Inspired to perform well by monetary reimbursement
Job Security: Inspired to perform well by the knowledge that your job is safe
Experience
Preferred
Strong organizational skills and ability to multi-task.
Ability to think independently and problem solve.
Strong oral and written English and Arabic skills.
Computer skills in MS Office programs, particularly Excel.
Understanding of the social, political, and economic context of humanitarian work.
Knowledge of Food security and livelihood programming monitoring and evaluation
At least 2 years’ experience working within an international NGO in the MEL department is preferred.
2. Certified training in monitoring and evaluation is an added advantage.
At least a certificate or Diploma in development studies/social sciences
_________
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