Jobs Detials

MEL/CARM Assistant
Job Description

Job Details

 

Description

 

Program / Department Summary

The MEL department in Mercy Corps ensures that all programs are maintaining high program quality

standards and providing transparency and accountability to the communities we serve.

General Position Summary

The Monitoring, Evaluation and Learning Assistant will implement MEL activities linked to our

emergency and resilience programs (including but not limited to nutrition, wash, cash distributions,

economic recovery). He/She will quality assurance and monitoring activities to ensure quality and impact

that meet the requirements of the context (where needed remote/third party monitoring) and facilitates

evaluation. She /He will be responsible also to collect, analyze and report relevant data for the team to

measure program impact and ensure compliance with the MC Minimum Standards and specific donor data

and reporting requirements. The role will participate in onsite distribution monitoring, registrations, and

verifications.

Essential Job Responsibilities

Verification of Projects’ Participants

● Participate in beneficiary registrations and ensure up-to-date beneficiary databases are maintained.

● Conduct field visits to verify selected, dropout, and replacement beneficiaries and collect required

information about their eligibility/vulnerability status. This includes verifying beneficiaries’ status

before and during receiving the assistance.

Assessments and Evaluations

● Conduct both quantitative and qualitative data collection activities through surveys, KIIs, and

focus group discussions with beneficiary households and other stakeholders and ensure highquality

data is collected in accordance with the approved plans.

● Support Senior MEL Officer in supervising enumerators and data entry clerks as needed.

● Keep the Senior MEL Officer informed on the progress of evaluation activities according to the

plan and report any issues/ limitations arising during the assessments and evaluations.

● Enter collected data and submit to the Senior MEL Officer for cleaning.

CARM

● Collecting community feedback through CARM established channels and share it with the CARM

officer on daily basis.

● Support the CARM Officer for scanning and document the feedback and generating analysis

monthly summaries about the received feedback.

● Conduct regular field visit to support the CARM Officer and conduct community sensitization

sessions to create awareness and facilitate access to CARM platforms that include a hotline number,

WhatsApp, SMS and Toll-free, helpdesk and in-person and complaints boxes.

● Follow up with program team regarding to pending cases, CARM plans and set-up the CARM

FAQs for all ongoing programs.

● Ensure CARM Information, Education and Communication (IEC) materials are available at project

sites and accessible to communities.

● Follow-up complainants for clarifications, collecting further details on complaints, actions taken

and verification of actions on resolutions and closure of cases.

● Provide weekly updates about the status of all feedback received through the CARM channels and

share it with CARM Officer / CARM Coordinator.

● Participate in regular CARM satisfaction surveys.

● Contribute to the documentation of CARM lessons learned and success stories.

Trackers, databases, and Information Management

● Enter monitoring data into the activity-level online databases and offline trackers as guided by the

Senior MEL Officer and in accordance with the project’s MEL plan.

● Support the Senior MEL Officer with identifying inaccurate records from project’s record sets, or

databases and correct it by replacing, modifying, or deleting the coarse data.

● Organize and store all MEL related data and documents online in compliance with MC Minimum

Standards.

● Participate in data review workshops with the Senior MEL officer and program staff.

Reporting

● Support MEL Officer to provide timely reports and data summaries as directed in work plans.

● Participate in data review workshops with MEL and program staff.

● Collect and provide information in relation to CARM cases as requested and guided by the MEL

Senior Officer, CARM Coordinator and the PAQ Manager.

Program and Data Quality Assurance

● Conduct regular reviews of collected data with the Senior MEL Officer, MEL Officers, CARM

Officer and the PAQ Manager to ensure validity, reliability, relevance, timeliness, and accuracy

of captured information.

● Use proper tools to document progress and report activities according to the donor requirements

such as attendance sheets, field visits templates, specific forms, etc.

● Conduct regular field visits to implement data quality assurance processes, including PDMs,

ODMs, market assessments, spot checks, and field visits among other verification activities as

needed as per program activities.

● Enter data to relevant trackers and inform the officer and the program with any specific

observations during field visits.

● Support the Senior MEL Officer in reviewing progress reports and documents submitted by the

program team and provide comments and action points before approving for payments.

● Work closely with the Senior MEL Officer in providing information and documentation for DQA

purposes and TPM requests.

Other

● Conduct himself/herself both professionally and personally in such a manner as to bring credit to

the organization and to not jeopardize its humanitarian mission.

● Other duties as assigned.

SECURITY

● Ensure compliance with security procedures and policies as determined by country leadership.

● Proactively ensure that team members operate in a secure environment and are aware of

policies.

ORGANIZATIONAL LEARNING

● As part of our commitment to organizational learning and in support of our understanding that

learning organizations are more effective, efficient, and relevant to the communities they serve,

we expect all team members to commit 5% of their time to learning activities that benefit Mercy

Corps as well as themselves.

Supervisory Responsibility

None

Accountability

Reports Directly To: Senior MEL Officer/ Technically to CARM Officer for CARM related

activities.

Works Directly With: MEL, CARM, Program technical teams and other support departments as

needed.

Knowledge and Experience

1. At least a certificate or Diploma in development studies/social sciences

2. Certified training in monitoring and evaluation is an added advantage.

3. At least 2 years’ experience working within an international NGO in the MEL department is

preferred.

4. Knowledge of Food security and livelihood programming monitoring and evaluation

5. Understanding of the social, political, and economic context of humanitarian work.

6. Computer skills in MS Office programs, particularly Excel.

7. Strong oral and written English and Arabic skills.

8. Ability to think independently and problem solve.

9. Strong organizational skills and ability to multi-task.

10. Honest, hardworking, and committed to community development

Success Factors:

The successful MEL Assistant will combine effective leadership of complex teams and the ability to lead

by example and influence. Also, S/he will be expected to have a proven ability to build internal staff

capacity and competency and to provide program support services. Flexibility and creativity in planning

and problem solving, ability to understand the larger picture while remaining focused on the details,

proven ability to learn quickly, take initiative and be accountable for results, knowledge of security

standards, precautionary measures, communication protocols and passion for professional learning and

development are vital skill that we expect the Safety and Security Manager to have.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment

to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking,

we are better able to leverage the collective power of our teams and solve the world’s most complex

challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and

authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of

their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and

evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We

actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and

have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal

employment opportunities are available to all. We do not engage in or tolerate discrimination based on

race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin,

disability (including HIV/AIDS status), marital status, military veteran status or any other protected group

in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,

whether team members, community members, program participants or others, are treated with respect and

dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse

laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation,

abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work

environment, team members are expected to conduct themselves in a professional manner, respect local

laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team

members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an

annual basis.

Environmental Conditions

Mercy Corps Team members represent the agency both during and outside of work hours. Team members

are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy

Corps' policies, procedures, and values at all times and in all in-country venues. Must be willing to travel

throughout the country and be available for emergencies.

ORGANIZATIONAL LEARNING

● As part of our commitment to organizational learning and in support of our understanding that learning

organizations are more effective, efficient, and relevant to the communities they serve - we expect all

team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as

themselves.

ACCOUNTABILITY TO PARTICIPANTS

● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our

participants and to international standards guiding international relief and development work, while

actively engaging participant communities as equal partners in the design, monitoring and evaluation of

our field projects

 

Qualifications

 

Behaviors

 

Preferred

 

Dedicated: Devoted to a task or purpose with loyalty or integrity

 

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

 

Loyal: Shows firm and constant support to a cause

 

Motivations

 

Preferred

 

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

 

Financial: Inspired to perform well by monetary reimbursement

 

Job Security: Inspired to perform well by the knowledge that your job is safe

 

Experience

 

Preferred

 

Strong organizational skills and ability to multi-task.

 

Ability to think independently and problem solve.

 

Strong oral and written English and Arabic skills.

 

Computer skills in MS Office programs, particularly Excel.

 

Understanding of the social, political, and economic context of humanitarian work.

 

Knowledge of Food security and livelihood programming monitoring and evaluation

 

At least 2 years’ experience working within an international NGO in the MEL department is preferred.

 

2. Certified training in monitoring and evaluation is an added advantage.

 

At least a certificate or Diploma in development studies/social sciences

_________

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